Return request lifecycle

Learn about the lifecycle of a return request Numeral

Events are created as return requests are created or updated in Numeral. An update can be the update of any attribute, such as a status, a date, or any other data. Learn more about events and webhooks in Numeral.

Events

EventDescription
receivedReturn request has been received from the bank.
pendingReturn request has been created and is pending being sent.
sentReturn request has been sent to the bank.
acceptedReturn request has been accepted by the bank.
deniedReturn request has been denied.
pending_retryReturn request file has been rejected by the bank. The return request will be sent in a new file.
retriedReturn request has been sent in a new file.
rejectedReturn request has been rejected.

Statuses

Status Description
receivedReturn request has been received from the bank.
pendingReturn request has been created and is pending being sent.
sentReturn request has been sent to the bank.
acceptedReturn request has been accepted. A return request accepted triggers a return.
deniedReturn request has been denied.
rejectedReturn request has been rejected.

State machine

Return request lifecycle