Learn about the lifecycle of a return request Mambu Payments (formerly Numeral)
Events are created as return requests are created or updated in Mambu Payments (formerly Numeral). An update can be the update of any attribute, such as a status, a date, or any other data. Learn more about events and webhooks in Mambu Payments (formerly Numeral).
Events
| Event | Description |
|---|---|
| received | Return request has been received from the bank. |
| pending | Return request has been created and is pending being sent. |
| sent | Return request has been sent to the bank. |
| accepted | Return request has been accepted by the bank. |
| denied | Return request has been denied. |
| pending_retry | Return request file has been rejected by the bank. The return request will be sent in a new file. |
| retried | Return request has been sent in a new file. |
| rejected | Return request has been rejected. |
Statuses
| Status | Description |
|---|---|
| received | Return request has been received from the bank. |
| pending | Return request has been created and is pending being sent. |
| sent | Return request has been sent to the bank. |
| accepted | Return request has been accepted. A return request accepted triggers a return. |
| denied | Return request has been denied. |
| rejected | Return request has been rejected. |
State machine
