Learn how to manage return requests with Mambu Payments (formerly Numeral)
Also sometimes called recalls, return requests are requests to return payments received (incoming payments) or payment sent (payment orders).
Return requests are only available to indirect and direct participants to payment schemes.
| Attribute | Description |
|---|---|
| id string | The the return request ID. |
| object string | Always return_request. |
| connected_account_id string | The ID of the connected account used to send or receive the return request. |
| type string | The payment scheme or network. Only sepa and sepa_instant are supported. |
| related_payment_type string | The type of the payment linked to the return request, either a payment_order or incoming_payment. |
| related_payment_id string | The ID of the payment to be returned. |
| return_reason string | The return reason. Authorised reasons depend on the payment scheme. For SEPA, refer to SEPA reason codes. |
| status string | The return request status. It is be updated as the return request is processed. |
| status_details string | The return request status details. |
| metadata object | Additional data in JSON key:value format. See Metadata. |
Below is an example of a return request:
{
"id": "d87fce04-309c-4107-a209-b9865230b316",
"object": "return_request",
"connected_account_id": "050b18a2-fe5a-47c5-8692-50cf6663c259",
"type": "sepa",
"related_payment_id": "9c95044f-73bb-425e-bf66-74cb3a03647d",
"related_payment_type": "payment_order",
"return_reason": "CUST",
"status": "received",
"status_details": "",
"metadata": {},
"bank_data": {},
"created_at": "2022-01-03T15:12:20.644356Z"
}