Be notified when direct debit instructions are rejected or returned
Steps
- After having registered a direct debit mandate, the debtor’s bank might issue an ADDACS report, amending or cancelling direct debit mandates
- When receiving such reports, Mambu Payments will automatically update or cancel the related mandate objects
Payment is rejected by Bacs
sequenceDiagram
participant C as Customer
participant N as Mambu Payments
participant S as Bacs
autonumber
C->>N: POST /payment_orders<br>direct_debit_mandate_id = xxx
N->>N: Create direct debit payment orders
N-->>C: Event payment_order:approved
N->>S: Send DDI file
N-->>C: Event payment_order:sent
S->>N: Receive Input Report
N->>N: Process Input Report
loop iterate over Input report entries
N-->>C: Event payment_order:rejected
opt If rejection code is final (closed account, etc.)
N->>N: cancel direct_debit_mandate
N-->>C: Event direct_debit_mandate:canceled
end
end
Payment is returned by the debtor’s bank
sequenceDiagram
participant C as Customer
participant N as Mambu Payments
participant S as Bacs
autonumber
C->>N: POST /payment_orders<br>direct_debit_mandate_id = xxx
N->>N: Create direct debit payment orders
N-->>C: Event payment_order:approved
N->>S: Send DDI file
N-->>C: Event payment_order:sent
S->>N: Receive Input Report
N->>N: Process Input Report
note over S: On day 3
S->>N: Receive ARUDD message
loop iterate over ARUDD messages
N->>N: Identify related payment order
N-->>C: Event payment_order.returned
N-->>C: Event return:created
alt Rejection code is final (closed account, etc.)
N->>N: cancel direct_debit_mandate
N-->>C: Event direct_debit_mandate:canceled
end
endUpdated about 7 hours ago
