Starting from March 3rd, 2025, multi-factor authentication (MFA) is required to login to the Mambu Payments (formerly Numeral) dashboard. MFA is based on an app-generated one-time passcode (OTP).

Setting up MFA

To setup MFA and generate an OTP:

1. Use a password manager like 1Password, Dashlane, or LastPass or an MFA app like Authy, Google Authenticator, or Microsoft Authenticator
2. Scan the QR code to generate an OTP
3. Enter the OTP to finalise the setup

Below are helpful guides for setting up MFA with different MFA apps:

• Authy
• Google Authenticator
• Microsoft Authenticator

Resetting MFA

If you are locked out of your account, ask a dashboard admin user to reset MFA for you:

1. Go to Settings > Users and click on the user
2. Click on Actions > Reset multi-factor authentication (MFA)